ABOUT US BROXIM.LTD TOOLS COMPANY

Broxim Ltd. Return and Refund Policy

Thank you for shopping with Broxim Ltd. We are committed to providing high-quality CNC tools at affordable prices. If you are not completely satisfied with your purchase, we are here to help!

1. Return Policy

• Eligibility for Return: Products can be returned within 30 days of the purchase date. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

• Non-returnable Items: Customized or personalized products, or items marked as non-returnable during the purchase process.

• Return Process:

  • Please contact our customer service team at customer@broximltd.com or call [Your Customer Service Number].

  • Provide your order number, product details, and the reason for the return.

  • Upon approval, you will receive a return authorization and instructions on how to return your item.

2. Refund Policy

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.

• Refunds for Damaged or Defective Products: If the product is defective or damaged upon arrival, we will offer a full refund or send a replacement free of charge.

• Refund Exceptions: We do not issue refunds for products that do not meet the return eligibility requirements outlined above.

3. Exchange Policy

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

4. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.

• For exchanges or replacements, shipping costs will also be covered by Broxim Ltd. in cases of manufacturer defects.

5. Contact Us

If you have any questions about your return or refund, please reach out to us:

• Email: broximeuro@gmail.com

• Phone: [+447387266999]

• Address: [164, Lancelot Road, HA02AN, Wembley]